Shipping Policy


 
GENERAL INFORMATION


All of our chocolate homemade, so getting it to you as fresh as possible, requires special attention. Due to the fact that your chocolate shipment may go through several shipping hubs in various regions while reaching its final destination, we have a few shipping conditions that apply to all orders.

We can only schedule shipping for delivery Monday through Friday, and not on weekends or holidays. Please do NOT select a delivery date for the weekend or a holiday.

Your order, placed Monday thru Thursday, will usually be processed within 1 business day, except during busy holiday seasons (THANKSGIVING, CHRISTMAS, VALENTINE'S DAY, EASTER AND MOTHER'S DAY).

*Because temperature varies across the country, we may opt to not ship over the weekend to ensure the best quality upon delivery.

Also, when shipping during the warm weather months, there are additional fees for the cooling materials added to the shipping container.

Finally, in order to ensure that your package of sweetness arrives in time for any given holiday, please place your order by NOON EST at least 3 business days (not including Friday) prior to the actual holiday.

**Chocolate Works is not responsible for delivery delays caused by adverse and/or unpredictable weather conditions. **

The chart below represents the estimated time in transit based upon UPS' shipping specifications for continental U.S.

 

If ordered by 1:00pm EST on Monday

If ordered by 1:00pm EST on Tuesday

If ordered by 1:00pm EST on Wednesday

If ordered by 1:00pm EST on Thursday

If ordered by 1:00pm EST on Friday

If ordered by 1:00pm EST on Saturday

If ordered by 1:00pm EST on Sunday

Shipped Via Next Day Air

Wednesday

Thursday

Friday

Tuesday

Wednesday

Wednesday

Wednesday

Shipped Via 2 Day Air

Thursday

Friday

Monday

Wednesday

Thursday

Thursday

Thursday

Shipped Ground

2-5 Business Days

2-5 Business Days

2-5 Business Days

2-5 Business Days

2-5 Business Days

2-5 Business Days

2-5 Business Days

 

SPECIAL CONSIDERATIONS

Warm weather

Your chocolates' freshness is our top priority, so when we ship to destinations over 70º or during the warm weather months — (April 15 - October 15) — we will require you to ship Next Day Air via UPS. During the warmer months, we will charge an additional summer handling fee, for insulated cooling materials. This helps to protect your chocolate so that it is in perfect condition when it reaches its destination.

Additionally, Chocolate Works may use ice packs and insulated packaging during the summer months to protect the chocolates from the outside high temperatures. We are committed to excellence, and to make sure that your package arrives perfectly despite the weather.

 

Weekends

We will not ship packages over the weekend; those orders will be held until the following Monday. This is done so as to avoid products being stored in a non-climate controlled shipping facility over the weekend. If you are ordering after 1 p.m. EST on a Thursday, or any time on Friday, please note that these orders will be processed on the following Monday. This is to ensure your product arrives in the best condition and best quality.

 

Perishable Product

As all of our products are sensitive to weather conditions, we may determine that your order might not arrive in an ideal condition if we ship in the manner you have selected. We will therefore fulfill your order and ship it by the best means possible.

 

Errors in Placing Your Order

The details of your name, billing address, shipping address and mode of payment are critical. We cannot be responsible for errors in information that is provided to us. Costs resulting from such errors will be charged to you, including UPS charges for return or redelivery of your package. The accuracy of the shipping information you provide is crucial to make sure that your delivery is prompt. This ensures that our customers can enjoy our products for the full extent of their shelf life. Chocolate Works cannot be held responsible for returns caused by incomplete or erroneous delivery instructions.